Shipping
NO – We now offer shipping to Norway
GB – We now offer shipping to Great Britain
EU – Free International shipping (to UPS Access Point standard) on orders above € 95
USA – We offer shipping with DHL to the United States
DK - Free national shipping (Shop point delivery) on orders above € 95
Orders to Norway and Denmark are sent with GLS. Orders to the rest of the European Union are shipped with UPS or DHL. We offer shipping to United States with DHL.
All shipments sent by Mads Nørgaard - Copenhagen are insured against theft and accidental damage. Upon receipt of shipment (after signing for receipt of the delivery), this insurance coverage ceases to exist.
We process and send orders during our main service hours, Monday to Friday, from 8.00 AM till 4.00 PM CET (with the exception of Danish public holidays). Orders are dispatched within one business day of when they are placed.
Please refer to the below for shipping options, shipping costs and delivery times for your destination.
Shipping rates and services
EU
| UPS – Access Point Standard | From € 10 | 2 - 5 business days |
| UPS – Standard Home | From € 13 | 2 - 5 business days |
| UPS – Express Saver Home | From € 16 |
2 - 5 business days |
| DHL – Express | From € 12 |
3 – 5 business days |
Great Britain
| GLS – Shop point delivery |
£ 15 |
3 – 5 business days |
All shipments into Great Britain include VAT and Duty in the final price at checkout and will ship with all duties, taxes, and charges paid.
Norway
| GLS – Shop point delivery |
NOK. 120,00 |
3 – 5 business days |
All shipments into Norway include VAT and Duty in the final price at checkout and will ship with all duties, taxes, and charges paid.
United States
| DHL – Express |
$ 25 |
3 – 5 business days |
Please be aware we do not ship to PO Boxes.
Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Orders above $800 will be charged duties and taxes.
Denmark
| GLS – Business delivery | € 5 | 1 - 3 business days |
| GLS – Shop point delivery |
€ 4 |
1 - 3 business days |
| GLS - Home delivery | € 8 | 1 - 3 business days |
| DHL – Express | From € 12 | 1 – 3 business days |
*Extended delivery
During very busy periods such as SALE and Christmas processing orders can take a little longer than usually. Provided that your order is in stock you can expect to receive your parcel within 3 - 6 working days. This may take a little longer if you are based outside of Denmark. When we maintain stock status of our Warehouse, it will not be possible to pack and ship orders for a given period. In connection with the status, there will therefore be an extended processing and delivery time. We always strive to have your order shipped as soon as possible and always want to inform you of the current delivery time when you shop with us.
Please note that we do not offer shipping to countries outside of the European Union and we are unable to deliver to post office boxes.
Taxes and duties
All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
Tracking
As soon as we have shipped your order you will receive an email with your tracking number. You can check the status of your order one to two hours after receiving the e-mail, via the link provided.
Important information
Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization and/or stock availability.
Insurance
Mads Nørgaard - Copenhagen insures each order during the parcel’s time in transit - until it is delivered to you. All orders require signature upon delivery, at which point responsibility for the shipment passes to you. If you have specified a recipient other than yourself for delivery purposes, you also accept that signature by the third party is sufficient proof of delivery and fulfillment by Mads Nørgaard - Copenhagen.
Free shipping
From time to time, Mads Nørgaard - Copenhagen runs free shipping promotions and other campaigns. To be notified by email, simply sign up for our newsletter here. Please note that free shipping, and other promotions, will be applied to your order on the payment page.