Christmas 2024 – Shipping & return service

Extended Return Period

All purchases made on the webshop from November 7, 2024, to December 24, 2024, can be returned until January 17, 2025. 

 

Free Shipping in EU

You automatically qualify for free shipping to a UPS parcel shop of your choice on orders above EUR 95.00. Learn more about delivery options here.

Exchange for another item

Unfortunately, we do not offer exchanges. If you desire a different size, color, or a completely different item, please return the product you wish to exchange, and we will refund your purchase. You can then make a new purchase on the webshop to quickly obtain the item you want.

Create a return here.

When should you order before Christmas?

It's always a good idea to order your Christmas gifts in advance. Due to the holiday season's increased volume, we encourage you to follow the order and delivery deadlines outlined below:

 

Denmark

Order by Friday, December 20, before 12.00 PM for delivery by December 24.

EU

Order by Monday, December 16, before 12.00 PM for delivery by December 24.

United States

Order by Monday, December 16 before 12.00 PM for delivery by December 24.

Norway

Order by Friday, December 13, before 12.00 PM for delivery by December 24.

Great Britain

Order by Friday, December 13, before 12.00 PM for delivery by December 24.

 

For orders placed close to the deadline, it's essential to have someone at the delivery address unless you choose pickup at a parcel shop, which we recommend. If you choose home delivery but won't be available to receive your order, it may cause unnecessary delays with our shipping partner.

Please be aware that the mentioned dates are guidelines. Factors beyond our control, such as customs, strikes, wintry weather conditions, etc., can lead to order delays. Again, remember to order in advance, and if all else fails, a gift card is always a safe and thoughtful solution.

Gift wrapping

Enjoy the perfect Christmas atmosphere with our gift packaging.

Simply select gift packaging and add your desired quantity to the cart before checking out, and we will attach gift packing to your order. Your product is not packed at delivery, so you have the option to pack it in the package you want. Buy gift packaging here.

We encourage our gift packaging to be sorted or recycled after use.
Add your desired amount of Gift wrapping to your order here

Gift Cards

If you're running late or unsure about what to buy, a gift card for the webshop might be a great gift idea. Once you purchase a gift card, it will be sent directly to your inbox with lightning-fast delivery. If you want to buy multiple gift cards, simply add them individually to your cart. For each gift card you purchase, you'll receive a unique email that can be easily printed or forwarded to the recipient.

Please note that gift cards purchased on the webshop cannot be redeemed in Mads Nørgaard's physical stores in Copenhagen, Aarhus, and Berlin.

Click here to buy a gift card for the webshop.